Ostomy Supplies and Medical Product Ordering, Shipping and FAQs

How was Inner Good started?

Inner Good was founded in 2016 by AJ Leveille (pictured above) and Kirk Robinson. Two longtime friends who saw opportunity out of their personal health struggles as patients and supporters. AJ has an ileostomy as a result of Ulcerative Colitis and wanted to help others knowing firsthand what it’s like.

AJ & Kirk’s vision was to help Canadians living with unique medical conditions find the services, products and community they need to live life on their terms. Hiring employees who themselves understand the medical life is an important piece to Inner Good’s vision.

Both Carly and Alexandra are cancer survivors and Carly has a permanent colostomy. Alexandra has been with Inner Good since 2018 and Carly since 2022. One of these lovely ladies is always happy to take your calls at 1.844.466.3939 or answer your emails and help you find what you need.

Where do my products ship from?

99% of the time your order ships from the State of your order address. We have access to warehouses all over the US and orders ship from the closest. The couriers used by the warehouses are usually UPS and OnTrac. Because most orders are expensive and/or of a sensitive nature, all packaging is discreet so nobody would know what is inside.

Can you bill my insurance provider directly?

We don’t have the ability unfortunately. Getting set up for such a billing process is a chore and very expensive. Inner Good is a small business so we can only provide you with a PDF receipt which you can submit to your insurance provider.

Why is my order taking a little longer?

There are times when stock levels change quickly which can cause a delay in your shipment. The warehouse purchasing team then places an order for the product which depending on the item, will result in a delay of our usual quick shipping times. We monitor orders closely and do our best to keep you informed. If you’re ever in a time crunch, we suggest calling us before placing your order. We will reach out to the warehouse closest to you and find out product availability. This way we will know if the item is available and go from there. If the item is not currently available in your state but is available in another, we can see longer shipping times.

If I don’t see the product I’m looking for on your site, does that mean it’s not available?

The short answer is no, it definitely could be available. We do our best to ensure we have most products listed on our site, but we know there are more out there. We’re always looking for new product opportunities so please let us know the product you’re in search of and we will see if we can get it for you. The more detailed the description including a product number if you have one, makes the search much easier. We like to joke that we’re medical supply detectives, so leave the case with us and we will see if we can crack it! As always you can reach out to us by phone or email.

Have any questions we didn’t answer in this blog? Drop a comment and we will be in touch with you.

We truly value you choosing Inner Good as your provider of choice. We know there are other options available, and hope the story of Inner Good and our customer service standards hold us above the rest.